Information Architecture & Space Design
A well-structured Confluence instance is key to its success. We help you design a logical information architecture, organize content into effective spaces, and establish clear navigation paths.
- Defining space strategy (e.g., by team, project, product).
- Designing intuitive page trees and hierarchies.
- Implementing consistent labeling and tagging strategies.
- Setting up space permissions and user group management.
- Optimizing for searchability and discoverability.
Custom Template Design & Standardization
Ensure consistency and efficiency in content creation. We design and implement custom Confluence templates for various use cases like meeting notes, project plans, product requirements, and how-to articles.
- Identifying common document types and needs.
- Creating user-friendly and effective page templates.
- Incorporating macros and instructional text within templates.
- Promoting template usage and best practices.
- Managing global and space-specific template libraries.
Knowledge Base Strategy & Implementation
Build powerful internal or external knowledge bases. We assist in planning content strategy, structuring your KB for optimal self-service, and integrating it with JSM for support deflection.
- Defining audience and goals for the knowledge base.
- Structuring content for easy access and understanding.
- Implementing effective search and navigation.
- Integrating with Jira Service Management for article suggestions.
- Establishing content lifecycle management (review, update, archive).
Effective Macro Usage & Customization
Unlock Confluence's dynamic capabilities with macros. We train your teams on using built-in macros effectively and can assist with identifying or developing custom macros for specific needs.
- Training on key Confluence macros (e.g., Jira issues, table of contents, excerpts).
- Identifying opportunities to enhance pages with dynamic content.
- Guidance on useful marketplace macros.
- Best practices for macro usage to maintain page performance.
- Exploring user macro development for unique requirements.
Confluence Governance & Best Practices
Maintain a healthy and valuable Confluence instance over time. We help establish governance policies, content lifecycle management, and user adoption strategies.
- Developing content creation and maintenance guidelines.
- Establishing roles and responsibilities for content owners.
- Strategies for managing stale or outdated content.
- User training on Confluence best practices and etiquette.
- Regular health checks and optimization recommendations.
Integration with Jira & Other Tools
Maximize the power of your Atlassian suite by seamlessly integrating Confluence with Jira. We also assist with connecting Confluence to other relevant business applications.
- Deep integration between Jira projects and Confluence spaces.
- Linking Jira issues to Confluence pages (requirements, reports, etc.).
- Embedding Jira reports and charts in Confluence.
- Integrating with diagramming tools, cloud storage, and communication platforms.
- Leveraging marketplace apps for extended integration capabilities.